Spa Membership

For pay monthly membership a 3 month minimum term applies.

Laceby Manor Gym MEMBER POLICIES

Summarized below are key policies, rules and expectations of Laceby Manor Gym (“Laceby Manor Gym” and the “Laceby Manor Gym Policies”). These apply to all members of Laceby Manor Gym (“The Club”) and help make an exceptional experience for everyone, so please read them carefully. Under your Membership Agreement, you are responsible for complying with all Laceby Manor Gym policies, including, without limitation, those outlined in this document, and Laceby Manor Gym reserves the right to cancel, revoke or suspend your membership for any violation of the Laceby Manor Gym Policies.

ACCESSING THE CLUB  Check-In: You are required to check in at the front desk upon entry to the Club and, in order to access and use the Club, to display your membership card, key fob, mobile app barcode or other access and identification method made available by Laceby Manor Gym. If you leave and re-enter a Club you will need to check back in with the front desk.

Identification: Laceby Manor Gym reserves the right to require you to maintain a photo or copy or your photo identification on-file with Laceby Manor Gym and/or to show photo identification or otherwise verify your identity before entering any Club.

Good Standing: Laceby Manor Gym reserves the right to prohibit you from accessing and entering any Club if there are any outstanding past-due/overdue amounts payable to Laceby Manor Gym or your membership is otherwise not in good standing.

Guests: As part of your membership you may receive certain privileges to periodically bring a guest to the Club. You must accompany your guest, and all guests will be required to check in at the front desk, present proper photo identification, and sign a Guest Waiver in order to access and use the Club. Guest must comply with all applicable Laceby Manor Gym and/or Spa Policies while accessing and using the Club. Without limitation to any additional Laceby Manor Gym Policies, Laceby Manor Gym reserves the right to, in its discretion, (1) limit the Clubs and/or hours available to guests; (2) limit the number of times any one individual may access Laceby Manor Gym as a guest; and (3) prevent any individual from accessing Laceby Manor Gym as a guest and (4) limit the number of guests being permitted to enter the club at any one time, the maximum of three guests per member is at the Club's discretion.

Cancellation Due to Relocation: You may cancel your membership at any time during or after the initial twelve (12) month commitment period if you move your residence more than twenty-five (25) miles from the Club. You must provide Laceby Manor Gym with reasonable proof of your new residency. This cancellation policy is in addition to any cancellation provisions in your Agreement; however, Laceby Manor Gym reserves the right, in its discretion, to limit, modify, or revoke this policy at any time and without further notice to you, subject to applicable law.

USING THE CLUB

Member Conduct: You are expected to act in a respectful and socially acceptable manner while using Clubs and to be mindful of other individuals’ physical and personal space. You may not engage in behavior or conduct that Laceby Manor Gym, in its discretion, considers unruly or inappropriate, including without limitation harassing, badgering, antagonizing, taunting, threatening, abusing, touching, or otherwise acting in an aggressive, unsportsmanlike, indecent or inappropriate manner towards any other member, guest, employee or other individual. Laceby Manor Gym reserves the right to remove you from The Club and/or revoke, cancel, suspend or otherwise limit your membership, and/or notify law enforcement authorities if you engage in any conduct or behavior that Laceby Manor Gym, in its discretion, considers inappropriate, indecent, unsafe, unlawful or otherwise in violation of Laceby Manor Gym Policies.

No Cell Phone and Camera Use in Private Areas: Using cell phones, cameras or any other recording devices in Laceby Manor locker rooms and other private spaces like spa treatment rooms is strictly prohibited. Using cell phones, cameras and other recording devices in pool areas and during group fitness classes is also prohibited.

Other Cell Phone and Camera Use: As a courtesy to other members, you may not speak on your cell phone, or utilize any video chat application, while at The Club. You may take photos or videos in public areas of the Club (including without limitation Club floors, studios, juice bars and cafes and the Shop) solely for your personal use. You may not take photos or videos in the club to promote your or any third party’s business, products or services. Use of any lighting, tripods or other such equipment is prohibited. You are expected to be respectful of other members, and you may not intentionally film another individual without their permission. If you post online or on social media a photo or video that was taken in a Club and another individual appearing in that content complains, Laceby Manor reserves the right to ask you to remove the post.

Lockers; Laundry: Lockers are provided solely for your benefit and convenience. You are responsible for locking your locker and may be required to provide your own lock. Laceby Manor will remove any articles left in a locker overnight. Certain lockers may be rented for an additional, non-refundable fee, subject to additional terms and conditions set forth in the required Locker Rental Agreement. In addition, if you rent a locker, you may also obtain laundry services for an additional, non-refundable fee, subject to additional terms and conditions set forth in the required Locker Rental Agreement. Laceby Manor is not liable for any loss of or shrinkage or damage to your items while being laundered.

Personal Property: You should avoid bringing valuables onto Club premises. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LACEBY MANOR WILL NOT BE LIABLE FOR THE LOSS OR THEFT OF, OR DAMAGE TO, ANY PERSONAL PROPERTY OF YOU OR YOUR GUESTS, INCLUDING WITHOUT LIMITATION ANY ITEMS LEFT IN LOCKERS, LOCKER ROOMS, SPA TREATMENT ROOMS, STUDIOS, WITH THE COAT CHECK OR ELSEWHERE IN THE CLUB.

Dress Code: You are required to wear appropriate athletic attire and footwear when using any Club equipment and participating in any group fitness class, training session or other activity. Appropriate swimwear is required to enter and use Club pools. Laceby Manor may deny you use of the Clubs if you do not wear proper attire and footwear, as determined in Laceby Manor’s discretion. In certain group fitness classes, such as yoga, the instructor may require you to remove footwear for the class as a condition of participation.

No Outside Trainers: Use of personal trainers who are not employed by Laceby Manor is strictly prohibited the Club. You may not provide personal training services to, or receive personal training services from, any other member or guest, regardless of whether a fee is charged.

Children: Children under eighteen (18) years of age are not permitted to use Club facilities, locker rooms and equipment.

Weapons: Firearms and other weapons are strictly prohibited from being brought into Club facilities, even if you have a permit to carry a concealed weapon.

No Refunds of Sessions: All sales of Sessions are final and non-refundable, except as required by law. Sessions and Treatments have no cash value and are non-transferable and non-descendible. Sessions may be used only during the term of your membership. If you have any unused Sessions at the time your membership is cancelled, you will not be entitled to a refund except for certain limited circumstances expressly set forth in your Membership Agreement.

Spa Treatment Booking and Payment: You will be required to provide your credit card information in order to book an appointment for a spa treatment (a “Treatment”). You must check in at the front desk prior to your Treatment and check out at the front desk after your Treatment. If you fail to check out after your Treatment, Laceby Manor will charge the payment information provided at the time of booking or, if such information is invalid, the credit card or other account then on-file with Laceby Manor.

Treatments, Packages, Spa Days Cancellation Policy: You may cancel or reschedule your Treatment up to forty-eight (48) hours before the Treatment is due to start. You will be charged for the full cost of the Treatment if you cancel or reschedule with less than forty-eight (48) hours’ prior notice or if you fail to show up to your Treatment. You are not entitled to any refund for or reinstatement of any late-cancelled or missed Treatment. If one member of a group booking has to reschedule due to unforeseen circumstances within forty-eight (48) hour’s notice, the rest of the group are not entitled to reschedule.

No Refunds of Treatments, Packages, Spa Days: All sales of Treatments are final and non-refundable, except as required by law. Treatments have no cash value and are non-transferable and non-descendible. If you arrive late your treatment time will not be increased and your treatment will take place in the remaining time allotted. Full payment will still be taken and no refund given for lost time.

Expiration of Treatments, Packages, Spa Days: All Treatments expire six (6) months after the date of purchase, unless prohibited by law or a different expiration date is expressly stated in writing by Laceby Manor.

Mutual Respect: Sessions and Treatments are voluntary activities in which you may elect to participate. You understand and acknowledge that the nature of personal training, Pilates and spa treatments may require close contact between you and your trainer, instructor or therapist and that he or she may need to touch your body to provide adjustments and guidance as necessary. You may end your Session or Treatment if you feel uncomfortable at any time. If you have any concerns as to how a Session or Treatment was conducted, please raise those concerns with the Club General Manager or Assistant General Manager. Laceby Manor upholds its personnel to the highest standards of professionalism, and expects the same in return from you. If you make any inappropriate or sexually suggestive remarks or advances, your Session or Treatment will be terminated immediately and Laceby Manor may, in its discretion, terminate your membership or take other action it deems appropriate.

Services Rendered by Laceby Manor: Your purchases of any Sessions and Treatments are the purchase of services to be provided by Laceby Manor, not by any particular trainer, instructor or therapist, and Laceby Manor reserves the right to change or substitute your trainer, instructor or therapist at any time. For Treatments, if you have specified a gender request for your therapist and Laceby Manor is unable to accommodate that request for the scheduled time, Laceby Manor will work with you to reschedule or, if needed, cancel your Treatment.

Discounts: Laceby Manor may offer certain discounts for purchasing Sessions or Treatments as a package. Any such discounts apply only to the number of Session or Treatments purchased in the package. Any further or additional Sessions or Treatments will be charged at the then-current rate for individual Sessions or Treatments.

COMPLIMENTARY ITEMS

As a benefit of your new membership and otherwise from time to time, Laceby Manor may provide you with certain complimentary or promotional items, including without limitation, complimentary personal training or Pilates sessions, spa treatments or months of membership, or other account credits or promotional gift cards (collectively “Complimentary Items”). Complimentary Items are offered at Laceby Manor’s discretion, have no cash value and are non-refundable, non-transferable and non-descendible. Complimentary Items expire ninety (90) days after the date of issuance, unless otherwise expressly stated on a voucher or other written terms and conditions for a Complimentary Item. All applicable Laceby Manor Policies, including without limitation regarding booking and cancellation, apply to your use of Complimentary Items. Credits provided as a Complimentary Item may be used to purchase ancillary services and eligible retail merchandise, but may not be used towards membership dues, café food and beverage purchases or any other third party services offered at a Club. Complimentary Items may only be redeemed and used while you are a member in good standing and will become null and void upon any cancellation of your membership. Complimentary Items will not be considered in computing the amount of any refund to which you may be entitled upon cancellation of your membership.

YOUR INFORMATION

Privacy Policy: We use the personal data collected through the course of your membership, including without limitation your access to and use of Clubs, www.Laceby Manor.com and/or the Laceby Manor-branded mobile app (“Digital Properties”) in an effort to fulfill our commitment to offering and providing unparalleled member service. Please read our current Privacy Policy, available at http://www.lacebymanor.com/privacy (“Privacy Policy”), so that you may understand our privacy practices, including the types of personal data we collect, how we use this personal data and with whom we share it. A summary of our Privacy Policy is provided for your convenience below. In the event of a conflict with the following summary and our Privacy Policy, the Privacy Policy will govern and control. We may periodically update the Privacy Policy and this summary, in our discretion, to reflect change in our privacy practices, the Digital Properties and applicable law. You should review the Privacy Policy from time to time to ensure you are happy with our current policies.

• Collection of Information: Information collected may include without limitation name and contact information, information you provide in your communications with us (including interactions on social media), demographic information, credit card and other payment information, information on how you use and interact with Laceby Manor and Digital Properties (including without limitation information on check-ins, class bookings, personal training and spa preferences, and session notes and logs from your trainer or instructor), browser and device information, and other information you provided to us (including without limitation information regarding health, physical condition, nutrition, fitness goals, and workout results).

• Use of Information: Information may be used to, without limitation, administer your membership and provide you with ancillary services such as personal training; respond to your inquiries and questions, provide special offers and promotional materials (see Marketing Communications below), communicate with you regarding your account, billing, Club updates and operational information; provide Laceby Manor’s products and services and otherwise satisfy Laceby Manor’s legitimate business purposes and needs. Information may be used to deliver you a more relevant and curated experience. Information may be combined with other information collected about you during the course of your relationship with Laceby Manor. Depending on the nature of the communication, Laceby Manor may contact you by mail, email, telephone, text or other means, automated or otherwise.

• Disclosure of Information: Information may be disclosed to third parties as needed to administer your membership and operate Laceby Manor’s business, including without limitation for compliance, legal and protection purposes. Laceby Manor may share your information with its affiliated companies, who may use your information for their own business needs, including without limitation to send you communications on their behalf. Laceby Manor may share with third parties certain aggregated and/or anonymized data with third parties that may include your information but does not identify you. In the event of a merger, sale of the business or other corporate transaction, information will be transferred to the relevant third party without notice to you.

Marketing Communications: Laceby Manor may use your personal data to provide special offers, promotions and information about Laceby Manor and our service offerings to you. We may also use your personal data to determine if you are eligible for certain offers – for example, discounted membership rates offered to your company’s employees. We may also send you newsletters and information about products, services and promotions of our business partners and affiliates that we think you may find interesting.

Where required by applicable law, we will obtain your consent to send you marketing communications. If you do not wish to receive any marketing emails, you can opt out of future mailings by clicking on the unsubscribe link located on the bottom of the relevant email. If you are a member and have established an account on the Digital Properties, you can also unsubscribe at any time by logging in and adjusting your communications preferences. Although we strive to update our email list as frequently as possible, you might receive another promotional email before we are able to remove you from our lists. If you are a member, please note that even if you opt-out of receiving promotional emails, you will continue to receive administrative and operational communications regarding your membership, such notices regarding billing or club closures, as described above.