Laceby Manor Spa
Customer POLICIES
Summarized
below are key policies, rules and expectations of Laceby Manor Spa (“Laceby Manor
Spa” and the “Laceby Manor Spa Policies”). These apply to all Customers of
Laceby Manor Spa (herein “The Spa”) and help make an exceptional experience for
everyone, so please read them carefully. Under your Customership Agreement, you
are responsible for complying with all Laceby Manor Spa policies, including,
without limitation, those outlined in this document, and Laceby Manor Spa
reserves the right to cancel, revoke or suspend your Customership for any
violation of the Laceby Manor Spa Policies.
ACCESSING The Spa
Check-In: You are required to check in at the
front desk upon entry to The Spa and, in order to access and use The Spa, to
display your Customership card, key fob, mobile app barcode or other access and
identification method made available by Laceby Manor Spa. If you leave and
re-enter a The Spa you will need to check back in with the front desk.
Identification: Laceby Manor Spa reserves the right to
require you to maintain a photo or copy or your photo identification on-file
with Laceby Manor Spa and/or to show photo identification or otherwise verify
your identity before entering any The Spa.
Good
Standing: Laceby Manor Spa
reserves the right to prohibit you from accessing and entering any The Spa if
there are any outstanding past-due/overdue amounts payable to Laceby Manor Spa
or your Customership is otherwise not in good standing.
Guests: As part of your Customership you may
receive certain privileges to periodically bring a guest to The Spa. You must
accompany your guest, and all guests will be required to check in at the front
desk, present proper photo identification, and sign a Guest Waiver in order to
access and use The Spa. Guest must comply with all applicable Laceby Manor Spa
and/or Spa Policies while accessing and using The Spa. Without limitation to
any additional Laceby Manor Spa Policies, Laceby Manor Spa reserves the right
to, in its discretion, (1) limit The Spas and/or hours available to guests; (2)
limit the number of times any one individual may access Laceby Manor Spa as a guest;
and (3) prevent any individual from accessing Laceby Manor Spa as a guest.
Cancellation
Due to Relocation: You may
cancel your Customership at any time during or after the initial twelve (12)
month commitment period if you move your residence more than twenty-five (25)
miles from The Spa. You must provide Laceby Manor Spa with reasonable proof of
your new residency. This cancellation policy is in addition to any cancellation
provisions in your Agreement; however, Laceby Manor Spa reserves the right, in
its discretion, to limit, modify, or revoke this policy at any time and without
further notice to you, subject to applicable law.
USING The Spa
Customer
Conduct: You are expected to act in a respectful
and socially acceptable manner while using The Spa and to be mindful of other
individuals’ physical and personal space. You may not engage in behavior or
conduct that Laceby Manor Spa, in its discretion, considers unruly or
inappropriate, including without limitation harassing, badgering, antagonizing,
taunting, threatening, abusing, touching, or otherwise acting in an aggressive,
unsportsmanlike, indecent or inappropriate manner towards any other Customer,
guest, employee or other individual. Laceby Manor Spa reserves the right to
remove you from The Spa and/or revoke, cancel, suspend or otherwise limit your
Customership, and/or notify law enforcement authorities if you engage in any
conduct or behavior that Laceby Manor Spa, in its discretion, considers
inappropriate, indecent, unsafe, unlawful or otherwise in violation of Laceby
Manor Spa Policies.
No Cell
Phone and Camera Use in Private Areas:
Using cell phones, cameras or any other recording devices in Laceby Manor
locker rooms and other private spaces like spa treatment rooms is strictly
prohibited. Using cell phones, cameras and other recording devices in pool
areas and during group fitness classes is also prohibited.
Other Cell
Phone and Camera Use: As a
courtesy to other members, you may not speak on your cell phone, or utilize any
video chat application, while at The Club. You may take photos or videos in
public areas of the Club (including without limitation Club floors, studios,
juice bars and cafes and the Shop) solely for your personal use. You may not
take photos or videos in the club to promote your or any third party’s
business, products or services. Use of any lighting, tripods or other such
equipment is prohibited. You are expected to be respectful of other members,
and you may not intentionally film another individual without their permission.
If you post online or on social media a photo or video that was taken in a Club
and another individual appearing in that content complains, Laceby Manor
reserves the right to ask you to remove the post.
Lockers;
Laundry: Lockers are provided solely for your
benefit and convenience. You are responsible for locking your locker and may be
required to provide your own lock. Laceby Manor will remove any articles left
in a locker overnight. Certain lockers may be rented for an additional,
non-refundable fee, subject to additional terms and conditions set forth in the
required Locker Rental Agreement. In addition, if you rent a locker, you may
also obtain laundry services for an additional, non-refundable fee, subject to
additional terms and conditions set forth in the required Locker Rental
Agreement. Laceby Manor is not liable for any loss of or shrinkage or damage to
your items while being laundered.
Personal
Property: You should avoid
bringing valuables onto Club premises. TO THE MAXIMUM EXTENT PERMITTED BY LAW,
LACEBY MANOR WILL NOT BE LIABLE FOR THE LOSS OR THEFT OF, OR DAMAGE TO, ANY
PERSONAL PROPERTY OF YOU OR YOUR GUESTS, INCLUDING WITHOUT LIMITATION ANY ITEMS
LEFT IN LOCKERS, LOCKER ROOMS, SPA TREATMENT ROOMS, STUDIOS, WITH THE COAT
CHECK OR ELSEWHERE IN THE CLUB.
Dress Code: You are required to wear appropriate
athletic attire and footwear when using any Club equipment and participating in
any group fitness class, training session or other activity. Appropriate
swimwear is required to enter and use Club pools. Laceby Manor may deny you use
of the Clubs if you do not wear proper attire and footwear, as determined in
Laceby Manor’s discretion. In certain group fitness classes, such as yoga, the
instructor may require you to remove footwear for the class as a condition of
participation.
No Outside
Trainers: Use of personal trainers
who are not employed by Laceby Manor is strictly prohibited the Club. You may
not provide personal training services to, or receive personal training
services from, any other member or guest, regardless of whether a fee is
charged. Any member providing such activity will have their membership immediately revoked.
Children: Children under eighteen (18) years of
age are not permitted to use Club facilities, locker rooms and equipment.
Weapons: Firearms and other weapons are strictly
prohibited from being brought into Club facilities, even if you have a permit
to carry a concealed weapon.
No Refunds
of Sessions: All sales of Sessions
are final and non-refundable, except as required by law. Sessions and
Treatments have no cash value and are non-transferable and non-descendible.
Sessions may be used only during the term of your membership. If you have any
unused Sessions at the time your membership is cancelled, you will not be
entitled to a refund except for certain limited circumstances expressly set
forth in your Membership Agreement.
Spa
Treatment Booking and Payment: You
will be required to provide your credit card information in order to book an
appointment for a spa treatment (a “Treatment”). You must check in at the front
desk prior to your Treatment and check out at the front desk after your
Treatment. If you fail to check out after your Treatment, Laceby Manor will
charge the payment information provided at the time of booking or, if such
information is invalid, the credit card or other account then on-file with
Laceby Manor.
Treatments,
Packages, Spa Days Cancellation Policy:
You may cancel or reschedule your Treatment up to seven (7) days before
the Treatment, package or spa day is due to start. You will be charged for the full cost of the booking if you cancel or reschedule with less than seven (7) days’
prior notice or if you fail to show up to your Treatment. You are not entitled
to any refund for or reinstatement of any late-cancelled or missed Treatment.
If one member of a group booking has to reschedule due to unforeseen
circumstances within seven (7) days' notice, the rest of the group are
not entitled to reschedule.
No Refunds
of Treatments, Packages, Spa Days:
All sales of Treatments are final and non-refundable, except as required by
law. Treatments have no cash value and are non-transferable and
non-descendible. If you arrive late your treatment time will not be increased
and your treatment will take place in the remaining time allotted. Full payment
will still be taken and no refund given for lost time.
Expiration
of Treatments, Packages, Spa Days:
All Treatments expire six (6) months after the date of purchase, unless
prohibited by law or a different expiration date is expressly stated in writing
by Laceby Manor.
Mutual
Respect: Sessions and Treatments are voluntary
activities in which you may elect to participate. You understand and
acknowledge that the nature of personal training, Pilates and spa treatments
may require close contact between you and your trainer, instructor or therapist
and that he or she may need to touch your body to provide adjustments and
guidance as necessary. You may end your Session or Treatment if you feel
uncomfortable at any time. If you have any concerns as to how a Session or
Treatment was conducted, please raise those concerns with the Club General
Manager or Assistant General Manager. Laceby Manor upholds its personnel to the
highest standards of professionalism, and expects the same in return from you.
If you make any inappropriate or sexually suggestive remarks or advances, your
Session or Treatment will be terminated immediately and Laceby Manor may, in
its discretion, terminate your membership or take other action it deems
appropriate.
Services
Rendered by Laceby Manor: Your purchases of any Sessions and Treatments are the
purchase of services to be provided by Laceby Manor, not by any particular
trainer, instructor or therapist, and Laceby Manor reserves the right to change
or substitute your trainer, instructor or therapist at any time. For
Treatments, if you have specified a gender request for your therapist and
Laceby Manor is unable to accommodate that request for the scheduled time,
Laceby Manor will work with you to reschedule or, if needed, cancel your
Treatment.
Discounts:
Laceby Manor may offer certain discounts for purchasing Sessions or Treatments
as a package. Any such discounts apply only to the number of Session or
Treatments purchased in the package. Any further or additional Sessions or
Treatments will be charged at the then-current rate for individual Sessions or
Treatments.
COMPLIMENTARY
ITEMS
As a benefit
of your new membership and otherwise from time to time, Laceby Manor may
provide you with certain complimentary or promotional items, including without
limitation, complimentary personal training or Pilates sessions, spa treatments
or months of membership, or other account credits or promotional gift cards
(collectively “Complimentary Items”). Complimentary Items are offered at Laceby
Manor’s discretion, have no cash value and are non-refundable, non-transferable
and non-descendible. Complimentary Items expire ninety (90) days after the date
of issuance, unless otherwise expressly stated on a voucher or other written
terms and conditions for a Complimentary Item. All applicable Laceby Manor
Policies, including without limitation regarding booking and cancellation,
apply to your use of Complimentary Items. Credits provided as a Complimentary
Item may be used to purchase ancillary services and eligible retail
merchandise, but may not be used towards membership dues, café food and
beverage purchases or any other third party services offered at a Club.
Complimentary Items may only be redeemed and used while you are a member in
good standing and will become null and void upon any cancellation of your
membership. Complimentary Items will not be considered in computing the amount
of any refund to which you may be entitled upon cancellation of your
membership.
YOUR
INFORMATION
Privacy
Policy: We use the personal data collected
through the course of your membership, including without limitation your access
to and use of Clubs, www.Laceby Manor.com and/or the Laceby Manor-branded
mobile app (“Digital Properties”) in an effort to fulfill our commitment to
offering and providing unparalleled member service. Please read our current
Privacy Policy, available at http://www.lacebymanor.com/privacy (“Privacy Policy”), so that you may understand our
privacy practices, including the types of personal data we collect, how we use
this personal data and with whom we share it. A summary of our Privacy Policy
is provided for your convenience below. In the event of a conflict with the
following summary and our Privacy Policy, the Privacy Policy will govern and
control. We may periodically update the Privacy Policy and this summary, in our
discretion, to reflect change in our privacy practices, the Digital Properties
and applicable law. You should review the Privacy Policy from time to time to
ensure you are happy with our current policies.
•
Collection of Information:
Information collected may include without limitation name and contact
information, information you provide in your communications with us (including
interactions on social media), demographic information, credit card and other
payment information, information on how you use and interact with Laceby Manor
and Digital Properties (including without limitation information on check-ins,
class bookings, personal training and spa preferences, and session notes and
logs from your trainer or instructor), browser and device information, and
other information you provided to us (including without limitation information
regarding health, physical condition, nutrition, fitness goals, and workout
results).
• Use of
Information: Information may be used
to, without limitation, administer your membership and provide you with ancillary
services such as personal training; respond to your inquiries and questions,
provide special offers and promotional materials (see Marketing Communications
below), communicate with you regarding your account, billing, Club updates and
operational information; provide Laceby Manor’s products and services and
otherwise satisfy Laceby Manor’s legitimate business purposes and needs.
Information may be used to deliver you a more relevant and curated experience.
Information may be combined with other information collected about you during
the course of your relationship with Laceby Manor. Depending on the nature of
the communication, Laceby Manor may contact you by mail, email, telephone, text
or other means, automated or otherwise.
• Disclosure
of Information: Information may be disclosed to third parties as needed to
administer your membership and operate Laceby Manor’s business, including
without limitation for compliance, legal and protection purposes. Laceby Manor
may share your information with its affiliated companies, who may use your
information for their own business needs, including without limitation to send
you communications on their behalf. Laceby Manor may share with third parties
certain aggregated and/or anonymized data with third parties that may include
your information but does not identify you. In the event of a merger, sale of
the business or other corporate transaction, information will be transferred to
the relevant third party without notice to you.
Marketing
Communications: Laceby Manor
may use your personal data to provide special offers, promotions and
information about Laceby Manor and our service offerings to you. We may also
use your personal data to determine if you are eligible for certain offers –
for example, discounted membership rates offered to your company’s employees.
We may also send you newsletters and information about products, services and
promotions of our business partners and affiliates that we think you may find
interesting.
Where required by applicable law, we will
obtain your consent to send you marketing communications. If you do not wish to
receive any marketing emails, you can opt out of future mailings by clicking on
the unsubscribe link located on the bottom of the relevant email. If you are a
member and have established an account on the Digital Properties, you can also
unsubscribe at any time by logging in and adjusting your communications
preferences. Although we strive to update our email list as frequently as
possible, you might receive another promotional email before we are able to
remove you from our lists. If you are a member, please note that even if you
opt-out of receiving promotional emails, you will continue to receive
administrative and operational communications regarding your membership, such
notices regarding billing or club closures, as described above.
Laceby Manor Spa Customer POLICIES
Summarized below are key policies,
rules and expectations of Laceby Manor Spa (“Laceby Manor Spa” and the “Laceby
Manor Spa Policies”). These apply to all Customers of Laceby Manor Spa (herein
“The Spa”) and help make an exceptional experience for everyone, so please read
them carefully. Under your Customership Agreement, you are responsible for
complying with all Laceby Manor Spa policies, including, without limitation,
those outlined in this document, and Laceby Manor Spa reserves the right to
cancel, revoke or suspend your Customership for any violation of the Laceby
Manor Spa Policies.
ACCESSING The Spa
Check-In: You are required to check in
at the front desk upon entry to The Spa and, in order to access and use The
Spa, to display your Customership card, key fob, mobile app barcode or other
access and identification method made available by Laceby Manor Spa. If you
leave and re-enter a The Spa you will need to check back in with the front
desk.
Identification: Laceby Manor Spa
reserves the right to require you to maintain a photo or copy or your photo
identification on-file with Laceby Manor Spa and/or to show photo
identification or otherwise verify your identity before entering any The Spa.
Good Standing: Laceby Manor Spa
reserves the right to prohibit you from accessing and entering any The Spa if
there are any outstanding past-due/overdue amounts payable to Laceby Manor Spa
or your Customership is otherwise not in good standing.
Guests: As part of your Customership
you may receive certain privileges to periodically bring a guest to The Spa.
You must accompany your guest, and all guests will be required to check in at
the front desk, present proper photo identification, and sign a Guest Waiver in
order to access and use The Spa. Guest must comply with all applicable Laceby
Manor Spa and/or Spa Policies while accessing and using The Spa. Without
limitation to any additional Laceby Manor Spa Policies, Laceby Manor Spa
reserves the right to, in its discretion, (1) limit The Spas and/or hours
available to guests; (2) limit the number of times any one individual may
access Laceby Manor Spa as a guest; and (3) prevent any individual from
accessing Laceby Manor Spa as a guest.
Cancellation Due to Relocation: You may
cancel your Customership at any time during or after the initial twelve (12)
month commitment period if you move your residence more than twenty-five (25)
miles from The Spa. You must provide Laceby Manor Spa with reasonable proof of
your new residency. This cancellation policy is in addition to any cancellation
provisions in your Agreement; however, Laceby Manor Spa reserves the right, in
its discretion, to limit, modify, or revoke this policy at any time and without
further notice to you, subject to applicable law.
USING The Spa
Customer Conduct: You are expected to
act in a respectful and socially acceptable manner while using The Spa and to
be mindful of other individuals’ physical and personal space. You may not
engage in behavior or conduct that Laceby Manor Spa, in its discretion,
considers unruly or inappropriate, including without limitation harassing,
badgering, antagonizing, taunting, threatening, abusing, touching, or otherwise
acting in an aggressive, unsportsmanlike, indecent or inappropriate manner
towards any other Customer, guest, employee or other individual. Laceby Manor
Spa reserves the right to remove you from The Spa and/or revoke, cancel,
suspend or otherwise limit your Customership, and/or notify law enforcement
authorities if you engage in any conduct or behavior that Laceby Manor Spa, in
its discretion, considers inappropriate, indecent, unsafe, unlawful or
otherwise in violation of Laceby Manor Spa Policies.